At Edgecore, our customers include services providers and large Fortune 500 enterprises that demand the highest standards of quality, compliance, professionalism, and operational excellence. At Edgecore, we value our partnerships and good quality is important to achieve a high level of trust with our customers. Our networking designs undergo extensive qualification procedures during new product introduction of our hardware and software solutions.
We also have formal procedures to handle mass production model engineering changes and second source qualifications. Edgecore has a dedicated Quality Management Team (QMT) to lead new product introduction and sustaining product maintenance.
Our company has integrated for many years a quality management system
(QMS) per ISO 9001:2015, TL 9000-H R6.3/R5.7 specifications, which allows Edgecore to operate using the industry best known standards and methods.
Our company is focused on several areas, all which are focused at improving the customer experience and quality of our products and services:
- Quality Management Process: Develop, improve, and maintain procedures to ensure quality issues are handled with thorough root cause analysis and improvement actions, and that design changes are managed effectively.
- Agility and Responsiveness: Address issues quickly and implement improvement actions and monitoring the outcome.
- High Quality and Reliability: Monitor continuously the production yields and return rates of our products, and implement improvement actions on issue areas.
- Customer-centric Focus: Identify the change requirements and expectations of our customers.
- Good Communication: Communicate clearly and effectively with our customers, and suppliers, and internal teams, and respond to customer issues promptly.
- Continuous Improvement: Foster a working environment where employees are encouraged to perform continuous improvement and identify issues and create improvement action plans.
- Timely Professionalism: Provide professional services to assist our customers by completing tasks in a prompt manner.