ON-LINE SUPPORT OFFERING TECHNICAL AND SERVICE SUPPORT IN TIME

FAQ

What is a "cloud" exactly?

A cloud on the ecCloud Controller is just like an account, and within this account, there are one or more "sites".  Sites allow you to logically group your Edgecore & IgniteNet devices by location, as well as manage the devices in bulk. 
 
Each cloud has its own distinct set of users, sites, configuration settings, etc. You, as an end-user, can join as many clouds as you want, with different roles on each cloud.

 

Creating your first Cloud

You must have a valid email address in order to create your user profile.
  1. If you don't yet have a login to the ecCLOUD , click the "I want to register" link from the login page.
  2. Fill in your name, email address, and accept the user agreement.
  3. You should receive a verification email.  Click on the link within the email in order to verify your account.
  4. Once you are registered as a user on the ecCLOUD , you will be given the option to create a cloud after you first login:
     
    CreateCloud.png
     
That's it! You now have an ecCLOUD Cloud! 
 
Once you've created your first cloud, you can manage your cloud's settings, such as change the cloud name, description, enable beta features, and more, or go ahead and create your first site and register some devices
 
All newly-created clouds have the "Trial" plan, which allows you to register up to 50 devices.  If you'd like to register more than this, you can upgrade from the "Trial" plan to the "Core Cloud" plan or "Virtual Private Cloud" plan from the cloud-level "Licensing & Billing" menu item.  You can read more on our main website about the different plan options.
Q1: Does the EC-PP200 have a reset button to reset the default setting?
A: No

Q2: If I forget the EC-PP200 IP address, how can I find its IP address?
A: You can print out the EC-PP200 configuration through the following steps:
1. Power off the EC-PP200
2. Press and hold the button then power on the EC-PP200 for few seconds and release the holding
3. Check the printed paper to find the IP address

Q3: What should I do if I forget the EC-PP200 password?
A: You don’t need to type in the login name and password to access the printer’s UI

Q4: Why I can’t print out the ticket?
A: You can check several things to verify the issue
1. If the cable is connected properly?
2. Is there a thermal paper in the printer?
3. Does the printer power on?
4. If the printer status is a green light on the controller’s POS printer setting?
5. If the printer connects to the controller via Ethernet cable, does the port number set to 9100 on the controller’s POS printer setting?

Q5: Why the EC-PP200 status is not a green light on the controller’s POS printer setting?
A: Check if the EC-PP200 IP address is the same IP subnet with the controller’s default zone.

Q6: Why the printed paper is blank without any words?
A: Try to let the EC-PP200 prints the words on another side of the paper. There is only one side of the thermal paper can be printed.

Q7: Can I install the EC-PP200 on my computer?
A: No, because there is no installed driver for the computer.

 
This technical guide provides the administrator with instructions on how to set up the scenarios above. The Controller can implement role-based policies over Layer 3 networks, with user access control available in the remote sites. This feature allows the Controller to support centralized Access Point management and user management, including authenticated with a RADIUS server in 802.1x Authentication (transparent login).

User can deploy this scenario if there RADIUS server is in a intranet, but they could have a Controller deployed with a public IP, so that their network could extend across the Internet, penetrating NATs, and deploy the local network to a remote site, such as penetrating the Great Fire Wall. Please click here to know more.
This guide will provide the steps on how to use the G-Sensor mechanism in OAP100 to allow the deployment easier and more accurate when establishing WDS link. Basically, G-Sensor mechanism is an embedded electronic compass. During installation, it can be used as a reference to adjust the angle of the APs to the desired direction to establish more accurate WDS link. By default, this feature is always enabled. Please click here to know more details.

Since every Service Zone has its own configuration profile and acts like a virtual gateway, administrators can customize or define their own portal pages utilized by users of that Service Zone.

The customizable pages of a Service Zone are divided into two parts: Login Page Customization and Message Page Customization. 

In Login Page Customization, administrators can modify the content within Service Disclaimer, General Login Page, Port Location Mapping Free Login, and Port Location Mapping Paid Access Login. 

In Message Page Customization, the Login Success Page, Login Succeeded Page. For On-Demand Users, Login Failed Page, Logout Page, Logout Succeeded Page, Logout Failed Page can be customized.

Please click here to know more details.

One Time Password (OTP) is an authentication mechanism that enables users to obtain a login password (PIN code) via SMS so they can enter this code on the login page to login for Internet access. OTP also allows hotspot venues to collect user information with the integrated questionnaire for security and marketing purposes. This guide describes how to configure OTP and demonstrates a sample OTP login flow. Click here to know more. 

This technical guide aims to explain the configuration flow for a powerful feature offered by Edgecore wireless controllers. From the Web Management Interface (WMI), administrators can easily upload their own images and HTML files for a personally branded login page. An HTML Sample File can be downloaded from the WMI for customization. In addition, controller also provides an instant preview of the currently configured Login Page. Click here to know how to configure the login page customization.

Social Media Authentication technical guide is aimed at explaining the practical setup flow of Social Media Authentication on the Controller. Using social media accounts for authentication has become an upcoming trend in public Wi-Fi networks. The Social Media Authentication feature on the Controller allows users to login with their existing social media accounts such as Facebook for Internet access without having to provide other credentials. With this technical guide, network administrators can easily setup and configure for Social Media Authentication on the Controller for providing free Wi-Fi service to users. Click here to know more!

With support for authentication, authorization, and accounting (AAA), the controller allows network administrators  to  effectively  manage  network  access,  control  network  usage  and  monitor  user activities. 
 
In this technical guide, the authentication flow on the controller is illustrated using a flowchart. With this flowchart, readers would be able to understand the order in which authentication methods are presented  on  the  controller, so they could better plan the authentication methods they'd like to leverage as well as better understand how they could troubleshoot if necessary. 
 
Furthermore, as will be seen from the flowchart, a variety of authentication methods are available on the controller for network access control, including web-based, 802.1X, WISPr and MAC authentication. How each authentication method works and where to configure its settings are also explained.   

Please click here to know more details.


 
This guide will provide the basic configurations to quickly set up your own managed network. The guide highlights the minimum steps required for a wired or wireless network in each of the EWS controller's  features; Service  Zones,  Authentication,  Page Customization and User Policy Management and AP Management. An introduction to Edgecore's Wide Area AP Management (WAPM) will include a comprehensive guideline to manage a remote Edgecore Access Point (AP) by establishing a CAPWAP Tunnel between the EWS and AP. Please click here to know more.

The article is aimed at explaining the setup of the High Availability (HA) functionality on the Controller. HA is a system or component that is continuously operational for a desirably long length of time. Edgecore's HA mechanism uses redundancy to achieve high availability with minimum impact during service transition. HA 1+1 can be configured to provide redundancy for one Controller. Once the HA links have been established, all system configurations, user databases, user online status, system resource status, managed AP profile are synchronized between the Active AC and the Standby AC. Furthermore, the Standby AC uses a HA link monitoring module to check the status of the Active ACs. During an event that an Active AC is not responding via the HA interface, this module will regard this AC as no longer providing service and take over network service. Please click here to know more.

Universal access method (UAM) has become a popular method for network service providers, particularly Wi-Fi service providers, to grant or deny access to more network resources to users connected to the wired or wireless networks they manage. UAM involves presenting a web page in a browser to the connected users, so that the users can login to access more network resources. 
 
UAM is also one of the authentication methods supported by the EWS  controller, besides other authentication methods such as 802.1X authentication and auto login by the controller based on the MAC addresses and/or IP addresses of the devices used. Furthermore, the EWS controller also supports customization to the behavior of UAM through a UAM filter and provides UAMD log. Please click here to know more.

Cross Gateway Roaming is a powerful feature on the Controller that allows an authenticated end user to roam seamlessly within a large network deployment where multiple WLAN controllers are in service at different locations. Note that "authenticated end user" here refers to an end user that has been authenticated by any of the internal/external authentication options on the Controller. 
 
Normally,  when  a  user  moves  from  an  edge  AP  managed  by  one  Controller  to  another  edge  AP managed by another Controller, the user would experience network disconnection and have to re-login. However, with Cross Gateway Roaming, the user can stay logged in to the network and continue to enjoy network access without interruption. 
 
Cross Gateway Roaming adopts a star topology that consists of one Master Node that sits at the center and multiple Slave Nodes that connect to it. One Master Node may connect with up to 15 Slave Nodes. A Controller can be in Master Mode or Slave Mode depending on its Cross Gateway Roaming settings. 
 
This technical guide aims to explain the setup flow of Cross Gateway Roaming on the Controller. Below are two exemplary network deployments that deploy Cross Gateway Roaming so that authenticated users could seamlessly roam within the larger network. Please Click here to know more.

Scenario:

Configuration:

1. Set the Wired Network Discovery VLAN ID to 10. Wired Network Discovery VLAN ID is the management VLAN that AP will using to communicate with AC controller after success managed by AC controller.

 (When the value not set to zero, means enabled VLAN classification at ALL AP that using this profile)

 

2. Modify the VLAN at corresponding VAP that want to enabled (default VLAN is 1)

 

3. Then apply the profile to take effect the configuration. (Remember need configure corresponding VLAN at the switch first before apply the profile.)

How to configure the basic Captive Portal (Local Mode) on EWS4502?
 
 
Captive Portal Scenario

 
Setup Captive Portal
1. Enabled Captive Portal at Global Configuration.
System > Security > Captive Portal> Global Configuration

2. Set Verification Mode as Local at CP Configuration.
System > Security > Captive Portal> CP Configuration

 
3. Add user at Local User.
System > Security > Captive Portal> Local User

 
4. Add the VAP to Associated Interface at Interface Association page.
System > Security > Captive Portal> Interface Association