Edgecore PSIRT & CSIRT

Committed to Secure, Reliable, and Trusted Networking.

セキュリティ上の脆弱性を報告する

Edgecore Networks is committed to providing secure, reliable network switches and open networking solutions. We recognize that any hardware or software may contain undiscovered security weaknesses, which is why we have established a formal vulnerability disclosure process that allows customers, partners, and security researchers to report issues to us safely and conveniently.

Edgecore PSIRT/CSIRT are responsible for receiving, investigating, coordinating, and handling all security reports related to Edgecore products, solutions, and corporate digital services. We maintain close relationships with customers, partners, and the global security research community to continuously strengthen the security of our products and services.

If you believe you have discovered a security vulnerability, please select the appropriate reporting channel below based on the type of issue you have identified:

Product Vulnerability Reporting

In case of a vulnerability or security issue in Edgecore hardware, firmware, or software (e.g. switches, routers)

MAIL : [email protected]

Security Vulnerability Reporting

In case of a vulnerability or incident related to Edgecore websites, online services, or data protection issues

MAIL : [email protected]

Product Vulnerability Reporting

The Edgecore Product Security Incident Response Team (PSIRT) coordinates the investigation and remediation of security vulnerabilities affecting Edgecore products and solutions.

Our PSIRT works with internal engineering and product teams, customers, security researchers, technology partners, and other stakeholders to evaluate reported vulnerabilities and coordinate appropriate remediation.

Your Security Report Matters

Use the email template below to provide the key information needed for our security team to assess and investigate your report. Simply click “Copy” to copy the template, paste it into your email client, complete the relevant fields, and send your report to [email protected].

Thank you for helping Edgecore build more secure and trusted networking solutions.

Vulnerability Response Process

Edgecore follows a coordinated process to evaluate and address reported security vulnerabilities.

Security Vulnerability Reporting

The Edgecore Cybersecurity Incident Response Team (CSIRT) coordinates the response to cybersecurity incidents involving Edgecore’s corporate infrastructure, websites, online services, and information systems.

The CSIRT works with relevant internal teams and external stakeholders to investigate security incidents, contain potential threats, mitigate impact, and support recovery.

Help Us Protect the Edgecore Ecosystem

Use the email template below to provide the key information needed for our security team to assess and investigate the incident. Simply click “Copy” to copy the template, paste it into your email client, complete the relevant fields, and send your report to [email protected].
Thank you for helping Edgecore respond to security incidents and maintain a secure and trusted digital ecosystem.

CSIRT Security Incident Report Email Template
Dear Edgecore CSIRT Team,

I would like to report a potential cybersecurity incident involving an Edgecore service, website, system, or infrastructure.

Incident Information
- Incident Type: [Phishing / Malware / Data Exposure / Account Compromise / Website Security / Other]
- Affected Service / Domain: [Service / Domain]
- Date / Time Observed: [Date and Time, including Time Zone]
- Source / Origin: [IP Address / URL / Email Address, if applicable]

Incident Description
Please provide a detailed description of the observed security incident, including how and when it was identified.

Evidence
- Relevant URL(s): [URL]
- IP Address(es): [IP Address]
- Email Address(es): [Email Address]
- File / Hash: [File Name / SHA-256, if applicable]
- Log Information: [Relevant information]
- Supporting Evidence: [Attached / Available upon request]

Potential Impact
Please describe any potential impact to Edgecore systems, services, customers, partners, employees, or other parties.

Reporter Information
- Name: [Name]
- Organization: [Organization, if applicable]
- Email: [Email Address]
- Preferred Contact Method: [Email / Other]

Please confirm receipt of this report and provide a reference number, if available.

I am available to provide additional information or evidence that may assist your investigation.

Thank you for your prompt attention to this matter.

Best regards,
[Name]
[Organization]
[Contact Information]

Frequently Asked Questions

Please report the issue to Edgecore PSIRT at [email protected]. Include the affected product, firmware or software version, vulnerability description, reproduction steps, and available supporting evidence.

Product, firmware, software, API, and product-management vulnerabilities should generally be reported to PSIRT.

Incidents involving Edgecore websites, corporate infrastructure, online services, phishing, malware, or suspected compromise should generally be reported to CSIRT.

You may submit a report without providing organizational information. However, providing a reliable contact method allows Edgecore to request additional information and coordinate remediation or disclosure with you.

Where applicable, Edgecore may coordinate CVE assignment for confirmed vulnerabilities according to the relevant vulnerability disclosure process.

Please provide enough technical information to reproduce and assess the issue, including the affected product or service, version, vulnerability description, reproduction steps, potential impact, and supporting evidence.

Yes. A Proof of Concept can be helpful when validating and reproducing a vulnerability. Please ensure that attachments do not contain unnecessary passwords, credentials, private keys, or other sensitive information.

We recommend allowing Edgecore reasonable time to investigate and remediate a reported vulnerability before public disclosure. Where appropriate, Edgecore will coordinate disclosure timing and relevant technical information with the reporter.

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