Edgecore PSIRT & CSIRT

Comprometidos com redes seguras, confiáveis e de confiança.

Reportar uma vulnerabilidade de segurança

A Edgecore Networks está comprometida em fornecer switches de rede seguros e confiáveis, além de soluções de rede aberta. Reconhecemos que qualquer hardware ou software pode conter vulnerabilidades de segurança ainda não descobertas. Por isso, estabelecemos um processo formal de divulgação de vulnerabilidades que permite que clientes, parceiros e pesquisadores de segurança nos reportem problemas de forma segura e conveniente.

As equipes Edgecore PSIRT/CSIRT são responsáveis por receber, investigar, coordenar e lidar com todos os relatórios de segurança relacionados aos produtos, soluções e serviços digitais corporativos da Edgecore. Mantemos um relacionamento próximo com clientes, parceiros e a comunidade global de pesquisa em segurança para fortalecer continuamente a segurança de nossos produtos e serviços.

Se você acredita ter descoberto uma vulnerabilidade de segurança, selecione o canal de denúncia apropriado abaixo, com base no tipo de problema identificado:

Relatório de vulnerabilidades de produtos

Em caso de vulnerabilidade ou problema de segurança no hardware, firmware ou software do Edgecore (switches e roteadores e.g.)

E-MAIL: [email protected]

Relatório de vulnerabilidades de segurança

Em caso de vulnerabilidade ou incidente relacionado aos sites, serviços online ou questões de proteção de dados da Edgecore, entre em contato conosco.

E-MAIL: [email protected]

Relatório de vulnerabilidades de produtos

The Edgecore Product Security Incident Response Team (PSIRT) coordinates the investigation and remediation of security vulnerabilities affecting Edgecore products and solutions.

Our PSIRT works with internal engineering and product teams, customers, security researchers, technology partners, and other stakeholders to evaluate reported vulnerabilities and coordinate appropriate remediation.

Your Security Report Matters

Use the email template below to provide the key information needed for our security team to assess and investigate your report. Simply click “Copy” to copy the template, paste it into your email client, complete the relevant fields, and send your report to [email protected].

Thank you for helping Edgecore build more secure and trusted networking solutions.

Vulnerability Response Process

Edgecore follows a coordinated process to evaluate and address reported security vulnerabilities.

Relatório de vulnerabilidades de segurança

The Edgecore Cybersecurity Incident Response Team (CSIRT) coordinates the response to cybersecurity incidents involving Edgecore’s corporate infrastructure, websites, online services, and information systems.

The CSIRT works with relevant internal teams and external stakeholders to investigate security incidents, contain potential threats, mitigate impact, and support recovery.

Help Us Protect the Edgecore Ecosystem

Use the email template below to provide the key information needed for our security team to assess and investigate the incident. Simply click “Copy” to copy the template, paste it into your email client, complete the relevant fields, and send your report to [email protected].
Thank you for helping Edgecore respond to security incidents and maintain a secure and trusted digital ecosystem.

CSIRT Security Incident Report Email Template
Dear Edgecore CSIRT Team,

I would like to report a potential cybersecurity incident involving an Edgecore service, website, system, or infrastructure.

Incident Information
- Incident Type: [Phishing / Malware / Data Exposure / Account Compromise / Website Security / Other]
- Affected Service / Domain: [Service / Domain]
- Date / Time Observed: [Date and Time, including Time Zone]
- Source / Origin: [IP Address / URL / Email Address, if applicable]

Incident Description
Please provide a detailed description of the observed security incident, including how and when it was identified.

Evidence
- Relevant URL(s): [URL]
- IP Address(es): [IP Address]
- Email Address(es): [Email Address]
- File / Hash: [File Name / SHA-256, if applicable]
- Log Information: [Relevant information]
- Supporting Evidence: [Attached / Available upon request]

Potential Impact
Please describe any potential impact to Edgecore systems, services, customers, partners, employees, or other parties.

Reporter Information
- Name: [Name]
- Organization: [Organization, if applicable]
- Email: [Email Address]
- Preferred Contact Method: [Email / Other]

Please confirm receipt of this report and provide a reference number, if available.

I am available to provide additional information or evidence that may assist your investigation.

Thank you for your prompt attention to this matter.

Best regards,
[Name]
[Organization]
[Contact Information]

Frequently Asked Questions

Please report the issue to Edgecore PSIRT at [email protected]. Include the affected product, firmware or software version, vulnerability description, reproduction steps, and available supporting evidence.

Product, firmware, software, API, and product-management vulnerabilities should generally be reported to PSIRT.

Incidents involving Edgecore websites, corporate infrastructure, online services, phishing, malware, or suspected compromise should generally be reported to CSIRT.

You may submit a report without providing organizational information. However, providing a reliable contact method allows Edgecore to request additional information and coordinate remediation or disclosure with you.

Where applicable, Edgecore may coordinate CVE assignment for confirmed vulnerabilities according to the relevant vulnerability disclosure process.

Please provide enough technical information to reproduce and assess the issue, including the affected product or service, version, vulnerability description, reproduction steps, potential impact, and supporting evidence.

Yes. A Proof of Concept can be helpful when validating and reproducing a vulnerability. Please ensure that attachments do not contain unnecessary passwords, credentials, private keys, or other sensitive information.

We recommend allowing Edgecore reasonable time to investigate and remediate a reported vulnerability before public disclosure. Where appropriate, Edgecore will coordinate disclosure timing and relevant technical information with the reporter.

Recurso relacionado

Catálogo de Produtos 2026