Page 5 - Edgecore Product Catalogue 2025
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Service


                          In addition to superior technology and software, our
                          customers cannot succeed without the best service.
                          We treat our customers as if they are close family and
                          help them achieve success faster by offering boutique
                          and tailored professional services. We understand
                          each  of our customers' needs  are different. One of
                          our advantages is in the flexibility of our business
                          model and flexibility of assigning specific engineering
                          services to address our customers' different needs. We
                          believe our customers know their business the best
                          and know how to best compete in their market.






                          Openness


                          We believe an open product and solution environment
                          is healthier to the entire market and all those involved.
                          An open ecosystem will also help speed up innovation.
                          We are not only open in our communication and
                          business practices, but open in our technology and
                          solution offering. We want to lower the barrier of entry
                          to develop and purchase networking technology. We
                          believe, networking is a fundamental right for people
                          throughout the world, and the benefits should be
                          made more accessible to everyone.









                                                                       Quality



                                                                       We strive to deliver the best hardware and software
                                                                       solutions, and to do so those solutions must be
                                                                       robust and carrier grade.
                                                                       We take quality very seriously, which is why we
                                                                       invest significant amounts in our continuous
                                                                       testing infrastructure within Edgecore, as well as
                                                                       spend more during hardware development to
                                                                       ensure our products are designed with high levels
                                                                       of engineering margin to account for all corner
                                                                       cases and variances. During issue encounters, our
                                                                       teams have a full Kaizen improvement plan process
                                                                       and  analysis step  to conduct root cause  analysis.
                                                                       Our root cause analysis goes in deep detail, down
                                                                       to the operational aspects of our company and
                                                                       how we do business.








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