Page 7 - Edgecore Product Catalogue 2024

Service

In addition to superior technology and software, our
customers cannot succeed without the best service.
We treat our customers as if they are close family and
help them achieve success faster by offering boutique
and tailored professional services. We understand
each of our customers' needs are different. One of
our advantages is in the flexibility of our business
model and flexibility of assigning specific engineering
services to address our customers' different needs. We
believe our customers know their business the best
and know how to best compete in their market.

Openness

We believe an open product and solution environment
is healthier to the entire market and all those involved.
An open ecosystem will also help speed up innovation.
We are not only open in our communication and
business practices, but open in our technology and
solution offering. We want to lower the barrier of entry
to develop and purchase networking technology. We
believe, networking is a fundamental right for people
throughout the world, and the benefits should be
made more accessible to everyone.

Quality

We strive to deliver the best hardware and software
solutions, and to do so those solutions must be
robust and carrier grade.
We take quality very seriously, which is why we
invest significant amounts in our continuous
testing infrastructure within Edgecore, as well as
spend more during hardware development to
ensure our products are designed with high levels
of engineering margin to account for all corner
cases and variances. During issue encounters, our
teams have a full Kaizen improvement plan process
and analysis step to conduct root cause analysis.
Our root cause analysis goes in deep detail, down
to the operational aspects of our company and
how we do business.

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