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Service

In addition to superior technology and software,
our customers cannot succeed without the best
service. We treat our customers as if they are
close family and help them achieve success faster
by offering boutique and tailored professional
services. We understand each of our customers'
needs are different. One of our advantages is in
the flexibility of our business model and flexibility
of assigning specific engineering services to
address our customers' different needs. We
believe our customers know their business the
best and know how to best compete in their
market.

Openness

We believe an open product and solution
environment is healthier to the entire market and
all those involved. An open ecosystem will also
help speed up innovation. We are not only open in
our communication and business practices, but
open in our technology and solution offering. We
want to lower the barrier of entry to develop and
purchase networking technology. We believe,
networking is a fundamental right for people
throughout the world, and the benefits should
be made more accessible to everyone.

Quality

We strive to deliver the best hardware
and software solutions, and to do so
those solutions must be robust and
carrier grade. We take quality very
seriously, which is why we invest
significant amounts in our continuous
testing infrastructure within Edgecore,
as well as spend more during hardware
development to ensure our products
are designed with high levels of
engineering margin to account for all
corner cases and variances. During issue
encounters, our teams have a full Kaizen
improvement plan process and analysis
step to conduct root cause analysis. Our
root cause analysis goes in deep detail,
down to the operational aspects of our
company and how we do business.

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